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FAQ

About Us

1. Where can I find and buy Westcott products?

Westcott products can be found almost everywhere including office superstores, mass retail, warehouse clubs, supermarkets, drug stores, specialty stores, as well as major online websites like Amazon.com. Click HERE for links.

About Our Products

1. Which trimmer replacement blades will fit my trimmer?

All 9" and 12" Personal Trimmers (13779,13782,13791,14096) can use the following replacement blades: 13780,14041, and 14099
If you own a 12" Titanium Trimmer, use replacement blades 14013, 14014, 14018 and 14019
If you have a Westcott folding or rotary trimmer (14446,14447) use replacement blades 14450
2. What is Microban?

Microban® Antimicrobial product protection is on a wide range of Westcott products. Microban is infused to inhibit the growth of bacterial orders. It's ideal for products that are shared around the home, office or school. Click HERE for more information
3. How do I insert batteries & remove broken tips with my iPoint Curve? (Item # 14769,14809,14766,14808,14764,14768)

Click HERE to read the directions.
4. How do I empty my manual sharpener & eraser? (Item # 14393, 14407)

1) Rotate the eraser around so that the two sharpener holes are showing. 2) Press between the holes to release the sharpener. 3) Empty the shavings from the reservoir cap into the trash. 4) Insert the sharpener into the reservoir cap before use.
5. Where can can I go to get my scissors sharpened?

Any local hardware store, garden center or craft store should provide scissor sharpening
6. How do I return an item purchased from Westcottbrand.com?

Click HERE to read the directions.
7. How do I change the battery of my iPoint Evolution? Item #14893,14885,14886,14887,14888)

Click HERE to read the directions.
8. How to empty the iPoint Evolution Pencil Sharpener? (Item #14893,14885,14886,14887,14888)

Click HERE to read the directions.
9. How do I empty my iPoint Razor? (Item # 14629,14838,14204,14810,14202,14201,14629,14838)

Click HERE to read the directions.

Customer Service

1. How do I contact customer service?

For Product Information: email customerservice@acmeunited.com, Monday - Friday 8AM - 5PM EST
For Order Information email support@shopatron.com
2. Who is Shopatron?

Westcott and Shopatron are committed to providing you an exceptional online shopping experience. PhysiciansCare has partnered with Shopatron, Inc to operate the PhysiciansCareFirstAid.com web site. This includes collecting and processing the credit card payment.
3. Order Questions or Changes?

If you have placed an order via the Shopatron shopping service recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible.
You should contact us via email at support@shopatron.com or call us at (877) 412-7467.
4. Do you ship internationally?

Currently we only fulfill online orders within the US and Canada.
5. How do I return a product that has a warranty?

If your Westcott product fails to perform due to defects in materials or workmanship, we will replace it under the warranty specified on the product packaging. Normal wear, sharpening, industrial use or abuse, misuse or neglect is not covered. Defective products will be repaired, replaced or substituted with the same product or one of equal value. Please send the product back to us along with an explanation of defect to the address below:
Acme United Corporation
Attention: Customer Service Department
60 Round Hill Road
Fairfield, CT 06824
6. How do I register a product?

Click HERE to register your product